ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS

Yes, the Direct2Wellness Plan is a valuable way to help fill benefit gaps, providing additional savings after you've reached your annual maximum with your dental insurance plan. Once you exceed your maximum insurance benefits for the year, you can switch from your dental insurance to the Direct2Wellness Plan.

You can start using the plan right away. Simply choose the effective date for the current month you are in when joining.

No, the Direct2Wellness Plan cannot be combined with any discounts, including in-house promotions and deals.

Yes, it will renew annually on the 1st of the effective month. You will receive a notice in the mail to remind you of the automatic renewal.

Please call Member Services at 888-70-WELLNESS (93556) . You can continue using the member ID card you received in the mail.

If you need additional cards for your household, or have lost your card, please call Member Services at 888-70-WELLNESS (93556) .

Request a video or telephonic consult either ONLINE, over the PHONE or through our DialCare mobile app.

While DialCare Physician Access can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, it is not to be used for emergency situations. Should an emergency situation arise, call 911.

A consult fee of $65.00 applies to all consults.

Absolutely! Since traveling can wreak havoc on your immune system, DialCare Physician Access is available while you're traveling within the United States.

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

After you sign up and complete your registration and account setup, you can schedule phone and video consults online at DialCare.com or using the DialCare mobile app. Mental Health professionals are available from 7 a.m. to 10 p.m. seven days a week.

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at (844) 249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.

Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.

A consult fee of $95.00 applies to all consults.

Prescriptions are not part of the DialCare Mental Wellness plan.